These terms apply when you use Is it a Scam? at www.ekselensia.com, run by Customer Experience Insight Pty Ltd, ABN 61 634 039 759 ("we", "us"). By creating an account or using the checker you agree to them. If you do not agree, please do not use the service.
What the service does
Is it a Scam? analyses text, images and audio you submit and gives a risk score, an explanation and suggested next steps. You can use it with a free account, within the free limits below, or with the paid plan described under Subscriptions.
Results are guidance, not advice
Our analysis uses automated pattern checks and AI. It can be wrong: it may miss a scam or flag something that is genuine. A low score does not mean something is safe, and a high score does not prove it is a scam. Always verify through official channels you already trust, and contact your bank or the relevant authority if you are worried. Nothing here is legal, financial or professional advice.
Your account
- Give accurate information and keep your sign-in details secure.
- You are responsible for activity on your account.
- Children under 13 should not create an account.
Fair use and limits
One check is one text or one photo. A voice recording is two checks. A free account gets 10 checks when you sign up. They last 14 days, and checks you do not use are then gone. The free gift is once per account and once per verified email address. A monthly plan includes 100 checks. A year plan includes 1,200 checks. Unused plan checks do not carry into the next period. You can also buy 20 checks for A$2.99 or 50 checks for A$5.99, including GST. Bought checks last 365 days. A paid account can use up to 40 checks in a day. Uploads are limited to 4 MB. Please do not try to get around these limits, overload the service, or use it by automated means without our written agreement.
What you can submit
Only submit content you have the right to share. You must not submit:
- sexual, violent or hateful material, or anything involving the exploitation of children;
- content intended to harm, harass or deceive others;
- malware or anything meant to disrupt the service.
We automatically block this kind of content. Three submissions blocked as unsuitable inside the same 24 hours pause further checks. You can check again once fewer than three of those blocks are still inside that 24 hours. A message that suggests you may be in distress does not count toward that pause, and we show support information instead of analysing it. We may suspend or close accounts that misuse the service.
How we handle what you submit
We do not save the text, images or audio you submit in our database. Typed text stays in this tab until you clear it or close the tab. A chosen photo or recording stays in this browser until you clear the selection or clear this site's data. If typed text suggests someone may be in danger, we email that text to our team so they can follow the safety process. While we analyse a check, the submission is sent to our AI and hosting providers. See our Privacy Policy for details.
Our content
The site, its design and its software belong to us or our licensors. You may use the service for your own personal purposes but may not copy, resell or reverse engineer it. You keep ownership of what you submit.
Availability and liability
We work to keep the service running but do not promise it will always be available or error free. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Subject to that, and to the extent the law allows, we are not liable for loss caused by relying on a result, by the service being unavailable, or by events outside our control. Where the service is free, our total liability is limited to resupplying it. For the paid plan, our total liability is limited to the fees you paid us for that plan in the 12 months before the claim.
Subscriptions
The monthly plan is A$9.99 per month, including GST. The year plan is A$99 per year, including GST. The tax is shown before you pay. Payment is taken by Stripe. Packs of extra checks are one-off payments, not a subscription. They are described on the pricing page.
You can cancel any time from Manage billing on the pricing page. Cancellation takes effect at the end of the period you have already paid for, and you keep the paid plan until then. You can also update your card there. We do not store your card number.
Changes and governing law
We may update these terms and will change the date at the top when we do. Continuing to use the service means you accept the updated terms. These terms are governed by the laws of Western Australia, Australia, and the courts of that State have non-exclusive jurisdiction.
Contact
Questions about these terms: use our contact form.